Privacy Policy

Who we are

Racord is provided by Racord, based in Barcelona, Spain. We are responsible for the personal information described in this policy. You can contact us at inforacord@gmail.com.

Information we collect

• Account information: your email address, profile details, and information you provide when creating or managing your account.
• Content and preferences: prompts, messages, uploaded files, brand details, creative preferences, and the content you create with Racord.
• Connected accounts: account identifiers, access permissions, messages, and relevant content from social or messaging accounts you choose to connect.
• Billing information: your subscription, credit balance, and transaction history. Payment details are handled by our payment service providers.
• Usage information: service activity, diagnostic logs, and aggregate website statistics.

How we use your information

• To provide the service, manage your account, and create, edit, store, and deliver your content under our agreement with you.
• To enable optional integrations and publish content when you authorize us to do so, based on your consent where required.
• To manage subscriptions, process payments, and maintain billing records under our agreement with you and our legal obligations.
• To provide support, troubleshoot issues, and protect the service against misuse, based on our legitimate interests in operating a reliable and secure service.

We do not sell your personal information, use it for advertising, or train our own AI models on your content.

How we share information

We share information with service providers as needed to operate Racord. These include providers of hosting, storage, authentication, AI processing, payments, email delivery, and service diagnostics. They receive information relevant to the services they provide.

If you connect an external account, information is shared with that service as needed to carry out your requests. We may also disclose information where required by law or necessary to protect our rights and the safety of our users.

International transfers

Some service providers process information outside your country, including outside the European Economic Area. Where required, transfers are subject to applicable data protection safeguards, such as adequacy decisions or standard contractual clauses. Contact us for information about the safeguards relevant to your data.

Retention and security

We retain personal information for as long as needed to provide the service and fulfill the purposes described in this policy, including meeting legal, accounting, and dispute resolution obligations. Retention depends on the type of information and the purpose for which it is held.

We use technical and organizational measures to protect personal information. No method of storage or transmission is completely secure.

Your rights and choices

Depending on applicable law, you may request access to, correction, erasure, or a copy of your personal information, and object to or restrict certain processing. You may withdraw consent at any time without affecting earlier lawful processing, and disconnect optional integrations in your account settings.

To exercise your rights or ask a privacy question, contact inforacord@gmail.com. You may also lodge a complaint with your local data protection authority.

Cookies

We use essential cookies to keep you signed in and operate the service. Our aggregate website analytics do not use cookies.

Age requirements

Racord is intended for people aged 18 and over. If you believe a minor has provided personal information, please contact us.

Changes to this policy

We may update this policy as our service evolves. The date above reflects the latest revision. We will notify you of material changes by email or through the service before they take effect.